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Product Return

Return Policy
IMPREXIS COMMERCE IKE, supporting e-Commerce, enables you, through the completeness of the descriptions it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

Product Returns due to delivery error
In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY the customer returns the products for inspection and detection of error. In this case the costs of returning the products to the company as well as the return costs to the customer are borne by the COMPANY as long as the return method proposed by the company is observed.

Returns of defective products
In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairman who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:

The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible with an additional charge following a new agreement with the customer.
The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect found later than delivery and packaging do not exist or also if the product packaging was received by distributors upon delivery of the item the product packaging is not required.
The return of the products will be done either by personal and means of transport of the COMPANY or by courier. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. . In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.

Return of non-defective products - Right of unjustified withdrawal by the customer
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last one and when there is an obligation to deliver products regularly intervals from the delivery of the first. The withdrawal is made under the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the statement of withdrawal, the COMPANY is obliged to return the price received within a maximum of 14 days from the receipt of the products.
Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
The customer is liable to indemnify the company if he made use other than that necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the order of 20% -30%. and with mutual netting.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
Exceptions to withdrawal
There is no retreat to:

Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery.
Supply of goods manufactured according to consumer specifications.
Products which are on order after the consumer's request and are not in stock in our store.